Ara A. takes care of her clients, but anyone can struggle with travel disruptions beyond their control. This happened when one of their passengers arrived at the airport in Detroit to find that their flight was canceled.
She called Anita at Sky Bird who helped rebook, but the problems didn’t end there. After landing in Amman, the traveler discovered that their next flight to Erbil had also been canceled. The airline’s only solution was a rebooking two days later—which was unacceptable for Sky Bird’s standards.
Anita and our reservations team coordinated with the airline to find a solution. Their hard work and determination paid off when Anita booked a flight on that same day to Najaf, allowing the traveler to connect onward to Erbil.
The best part was that Anita was available after normal business hours* and the problem was resolved without hesitation or delay.
“I... extend my sincere gratitude for the exceptional service provided by your team. The deals and the overall experience have been outstanding, and it truly makes a difference in our business operations. Your professionalism, attention to detail, and commitment to customer satisfaction are greatly appreciated. Every interaction has been smooth and efficient, and it is clear that your team goes above and beyond to ensure clients are well taken care of.”
This quick and effective resolution allowed the client to finally reach their destination. It also showed that Sky Bird’s reliable support, responsiveness, and attention to detail can make a significant difference in travel operations and client satisfaction.
“Please extend my thanks to everyone involved. It is a pleasure to work with a team that consistently delivers excellence, and I look forward to continuing our successful partnership. Thank you once again for your exceptional support.”
Do You Want Service Like This?
Our agents go above and beyond for travel professionals every day, just like Anita did for Ara A. When you partner with Sky Bird, the nation’s top airline consolidator, you can also:
- Access 24/7 support from in-house agents
- Secure flights, hotels, car rentals, transfers, tours, and insurance in WINGS
- Earn weekly ACH payments, plus 25% commission on travel insurance, 15% on pre-paid hotels, and up to 12% on tours
- Book large groups (10+ passengers) with ease
- Access pre-planned travel packages from Sky Vacations, our luxury tours division
*This level of availability is not typical for every situation, especially in emergencies. Please note that Sky Bird has a 24/7 in-house service team to help customers, but the first person they talked to might not be the one who helps later at night.