The Director of Revenue Management will be responsible for overseeing and optimizing the revenue performance of Sky Bird and/or JV partners by developing and implementing pricing strategies for all supplier categories, including air, hotel, car rentals, insurance, and GDS (Global Distribution Systems). This role will require a deep understanding of the market landscape and supplier assets to drive profitability. The individual will play a crucial part in revenue forecasting, supplier contracting, and performance analysis, working closely with internal teams and suppliers to identify and leverage revenue opportunities while mitigating risks.

Key Responsibilities:

Revenue Forecasting and Strategy Development:

Review and analyze supplier assets (airlines, hotels, car rentals, insurance, and GDS) to develop pricing strategies that optimize revenue across all supplier categories.
Create accurate revenue forecasts based on historical data, market trends, and business goals.
Collaborate with cross-functional teams to align pricing strategies with sales, marketing, and business development initiatives.

Supplier Contracting and Strategy Recommendations:

Actively participate in supplier negotiations and contracting discussions, providing insights and recommendations on pricing, terms, and conditions for each airline and supplier.
Recommend pricing structures and promotional strategies that maximize profitability while ensuring competitive positioning in the market.
Ensure that pricing strategies are aligned with both short-term business needs and long-term revenue goals.

Market and Competitive Analysis:

Monitor market conditions, competitor pricing strategies, and industry trends to make informed decisions and adjustments to revenue strategies.
Utilize data and analytics to forecast demand and adjust pricing strategies to maintain a competitive edge.
Conduct competitive benchmarking to identify new opportunities or potential risks.

Performance Analysis and Reporting:

Lead regular performance analysis to assess supplier utilization, pricing effectiveness, and revenue performance across all categories (air, hotel, car, insurance, and GDS).
Prepare and present comprehensive management reports on key performance metrics, including revenue trends, booking patterns, and supplier performance.
Identify risks and opportunities based on data analysis and market conditions, and recommend strategies to address them.

Collaboration and Stakeholder Management:

Work closely with internal teams such as Sales, Marketing, Product Development, and Operations to ensure that pricing strategies align with company objectives.
Partner with suppliers to gather market insights, ensure competitive pricing, and maximize profitability across all supplier categories.
Provide training and guidance to the revenue management team on pricing strategies, tools, and processes.

Risk Management and Opportunity Identification:

Identify and mitigate risks related to supplier relationships, pricing volatility, and market changes.
Leverage data to uncover new opportunities for revenue growth, including new market segments, additional services, or emerging trends.

Data-Driven Decision Making:

Lead the implementation and use of data analytics tools and systems to track and analyze revenue trends, pricing effectiveness, and supplier performance.
Ensure that all revenue management decisions are based on data insights, market intelligence, and business objectives.

Qualifications:

• Bachelor’s degree in Business, Finance, Economics, or a related field (Master’s degree preferred).
• At least 7-10 years of experience in revenue management, pricing, or related roles, preferably within the travel or tourism industry.
• Strong analytical skills with experience in forecasting, pricing optimization, and performance analysis.
• Proven experience in supplier negotiations, particularly within the travel, airline, or hospitality sectors.
• Expertise in GDS, airline contracting, hotel rate management, and car rental pricing strategies.
• Exceptional communication and interpersonal skills with the ability to work collaboratively with cross-functional teams and suppliers.
• Highly proficient in data analysis and revenue management software tools (e.g., Excel, Tableau, or other analytics platforms).
• Strong business acumen with the ability to think strategically and make data-driven decisions.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.

Working Conditions:

• Full-time, office-based position (or remote, depending on location).
• Occasional travel may be required for supplier meetings or industry conferences.
• Flexible working hours as needed to accommodate global supplier relationships and market developments.

Sky Bird is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

To Apply: Email HR@skybirdtravel.com

The New Account Sales Administrator will play a key role in driving the growth of Sky Bird’s client base by initiating contact with prospective travel agency clients. The primary responsibility will be to make outbound calls to travel agencies to complete their onboarding process with Sky Bird. Additionally, this role involves working through a preliminary prospect list to identify sales opportunities and pass qualified leads to the Area Sales Director for further development.

Key Responsibilities:

Prospective Client Engagement:

Facilitate review, approval, and activation of new client accounts.
Make outbound calls to approved travel agency client applicants to answer questions about Sky Birds products, services and process.  Additionally, the individual will facilitate the introduction to the regional sales office that will be supporting them.
Facilitate the onboarding process for new clients, ensuring all necessary documentation and agreements are completed accurately and efficiently.
Coordinate the initial deposit required to activate the account.
Act as the first point of contact for new clients and guide them through the initial setup phase with Sky Bird.

Lead Generation and Qualification:

Work with a preliminary prospect list to identify and qualify potential sales leads.
Gather key information from prospects to assess their needs, identify business opportunities, and determine how Sky Bird can best serve them.
Pass qualified leads to the Area Sales Director for further action, ensuring a smooth handoff and follow-up process.

Customer Relationship Management:

Maintain accurate and up-to-date records of client interactions and progress in the CRM system.
Follow up with prospects as needed to ensure a high conversion rate of leads into onboarded clients.
Provide excellent customer service and support throughout the onboarding process.

Collaboration with Sales Team:

Share insights and feedback with the sales team to improve outreach strategies and sales pitches.

Reporting and Metrics:

Track call activity, lead generation efforts, and onboarding progress using the company’s sales reporting tools.
Regularly report on metrics such as the number of calls made, new accounts onboarded, and leads passed to the Area Sales Director.

Qualifications:

• Proven experience in sales, customer service, or account management (preferably within the travel or tourism industry).
• Strong communication skills, both verbal and written, with the ability to build relationships over the phone.
• Ability to effectively prioritize tasks and manage time in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy during the onboarding process.
• Self-motivated and goal-oriented with a positive attitude and willingness to learn.
• Previous experience in a call center or outbound sales role is a plus.
• Clear English language skills required. Filipino and Hindi are a plus.

Working Conditions:

• Full-time, office-based position (or remote, depending on location).

Sky Bird is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

To Apply: Email HR@skybirdtravel.com

Sky Bird Travel & Tours, Inc., an award-winning agency with offices across the country, is seeking a detail-oriented, diligent, and experienced Business Development Manager to join our team. We are looking for individuals who can join our offices in offices in Seattle, Portland, Detroit, California (Northern and Southern), Dallas, and Houston.

Primary Responsibilities:

The Business Development Manager will be responsible for identifying and creating new business opportunities that foster growth across the Seattle, Portland, Detroit, California (Northern and Southern), Dallas, and Houston markets.

• Develop and implement strategies to expand our customer base, increase revenue, and maximize profitability
• Grow and maintain the national account relationship
• Increase the production of your subagent community through education, tool refinement, promotion, and quality customer service

Experience:

• Business Development Manager experience: 5 years (Preferred)
• Working in a travel agency with GDS: 2 years (Required)

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

To Apply: Email HR@skybirdtravel.com

Sky Bird Travel & Tours, Inc., an award-winning agency with offices across the country, is seeking a detail-oriented, diligent, and experienced Bilingual Travel Agent to join our team. We are looking for individuals who are fluent in Spanish, Vietnamese, Tamil, Chinese, or Hindi to provide exceptional service to our diverse clientele.

Primary Responsibilities:

The responsibility of the Bilingual Travel Agent will be to provide clients with the best deals on travel, tours, packages, etc. Your daily tasks will include the sales aspect of the agency, such as fielding questions from clients, booking travel deals, and ensuring customers receive excellent service.

About You:

• Must have 2+ years of experience working in a consolidator travel agency environment
• Ability to work full-time
• Excellent customer service skills
• Must have knowledge of GDS travel software: Sabre, Amadeus, and/or Worldspan
• Multilingual speaking English and Spanish, Vietnamese, Tamil, Chinese, or Hindi required
• High school education or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Working in a travel agency with GDS: 2 years (Required)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

To Apply: Email HR@skybirdtravel.com

Sky Bird Travel & Tours, Inc., an award-winning agency with offices across the country, is seeking a detail-oriented, diligent, and experienced Regional Sales Director to join our team. We are looking for individuals who have domestic and international travel experience to make an immediate positive impact.

Primary Responsibilities:

• Develop new business opportunities and growth initiatives
• Create, maintain, analyze, and review reports and statistics as required by the Organizational Leader
• Represent the company at customer/supplier events, trade fairs, and industry conferences
• Leverage airline waivers to maximize profits and improve operational efficiency
• Support and contribute to the company’s strategic development plans
• Coordinate with suppliers as necessary for assistance and waivers
• Regularly review supplier performance statistics and identify potential improvement areas
• Schedule and conduct regular review meetings with designated suppliers
• Provide selected suppliers with marketing and advertising opportunities to strengthen partnerships and achieve commercial targets
• Schedule and implement sales calls to designated customers to build and strengthen relationships
• Identify a target group of new agents and regularly execute prospective sales calls to grow the customer base
• Conduct ongoing market analysis to identify new business opportunities and areas for diversification

Experience:

• Supervisor: 1 year (Required)
• Travel Agent: 3 years (Required)
• Knowledge of GDS travel software: Sabre, Amadeus, and/or Worldspan

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

To Apply: Email HR@skybirdtravel.com

Sky Bird Travel & Tours, Inc., an award-winning agency with offices across the country, is seeking a detail-oriented, diligent, and experienced Product Analyst to join our team. Our mission is to provide exceptional service and experience to its clients, vendors and members of its organization.  

Primary Responsibilities:

The Product Analyst will be responsible for creating an environment oriented to trust and have open communication, creative thinking, and operational excellence to meet and exceed commercial targets.

• Manage Auto-Robot Programs – Functional Oversight
  • Oversee the functionality and performance of all auto-robot programs
  • Ensure that automation solutions align with business objectives and operational needs
  • Monitor system performance and troubleshoot any issues that arise in robotic processes

• Requirement Gathering and Coordination with Operations
  • Work closely with Operations teams to understand business requirements and process inefficiencies
  • Collect and analyze feedback from end-users to identify areas for automation improvement
  • Translate operational needs into functional system requirements

• Manage Changes and Updates to Robotic Workflows
  • Oversee modifications and enhancements to existing robotic programs
  • Ensure that updates are implemented efficiently and align with business objectives
  • Conduct testing and validation of changes to maintain accuracy and effectiveness

• Collaboration with Development Team
  • Act as a bridge between business teams and developers to define how the system should function
  • Provide detailed functional requirements to ensure development aligns with business needs
  • Participate in technical discussions to evaluate feasibility and potential challenges 

• Documentation and Business Requirement Definition (BRDs)
  • Create and maintain Business Requirements Documents (BRDs) for robotic programming initiatives
  • Ensure that all requirements are well-documented, clear, and aligned with business goals
  • Update BRDs as changes and enhancements are made 

• Functional Documentation and Team Reference Materials
  • Develop functional documents to serve as reference materials for internal teams
  • Maintain detailed documentation on system functionalities, workflows, and best practices
  • Ensure documentation is up to date and accessible for training and troubleshooting purposes

 Behavioral Competencies: 

• Excellent ability to communicate effectively both orally and written
• Excellent ability to work in a team and independently when needed
• Ability to teach good decision-making skills
• Ability to teach organizational knowledge
• Ability to effectively lead teams
• Analytical problem solver

To Apply: Email HR@skybirdtravel.com

Sky Bird Travel & Tours, Inc., an award-winning agency with offices across the country, is seeking a detail-oriented, diligent, and experienced GDS Specialist to join our team. Our mission is to provide exceptional service and experience to its clients, vendors and members of its organization. 

Primary Responsibilities:

The GDS Specialist will be responsible for creating an environment oriented to trust and have open communication, creative thinking, and operational excellence to meet and exceed commercial targets.

• Manage special projects as assigned by top management

• Assist data team to ensure correct fare rules are adhered to
• Accountable for reporting missing airline content via email or website and downloading backend contracts and agreements from specific airline’s portals
• Accountable for managing Sabre, Amadeus, and Travelport systems for sub agents; including order, setup, delivery, and troubleshooting of these systems
• Accountable for setting up bridging access for sub agents to ensure proper access to net fares and booking privileges
• Accountable for ordering and processing web service clients to ensure proper API setup for personalized website booking engine access
• Analyze billing, statement segment credit, and advise billable cost by agency
• Analyze and educate organization with new features introduced by GDS or airline industry
• Administer access rights for TPS, ensure accuracy for uploaded contracts, and troubleshoot uploaded content
• Manage and order new or existing mobile phone lines
• Other job duties as assigned

 Core Competencies:

• Excellent knowledge of at least two GDS
• Excellent knowledge of Microsoft Office, including Excel, Word, and PPT
• Effective oral and written communication skills

Behavioral Competencies: 

• Excellent ability to communicate effectively both orally and written
• Excellent ability to work in a team and independently when needed
• Ability to teach good decision-making skills
• Ability to teach organizational knowledge
• Ability to effectively lead teams
• Analytical problem solver
• Entrepreneurial spirit

 Past Involvements:

• Administer access rights for Connex Pay – Virtual Card system, and troubleshoot the queries from back-office for the post transections
• Involved in ISO9001 Project as Document Controller and worked very closely with admin and was part of the audit
• Have worked as a team member for IT Support, Customer Service, and Marketing

To Apply: Email HR@skybirdtravel.com