Join Sky Bird Travel & Tours for a new edition of Customer Success Stories, where we share real testimonials of travel agents who we go above and beyond for.
When Andy B., a long-time partner who books through Sky Bird’s New York office, reached out about an affluent client traveling to an international festival, he expected the usual: secure the itinerary, confirm the seat, and send his traveler on their way with confidence.
But even the most perfectly arranged trips can hit unexpected bumps. This traveler had an issue no one wants to deal with on the eve of a major event — a technical glitch inside the airline’s app. With festival travel being time-sensitive and high-stakes, he knew he needed the right support at the right moment. So, he connected his client with Supriya at Sky Bird.
“Supriya at [Sky Bird] gave me a lot of help.”
What seemed like a simple app error turned into a longer troubleshooting process. But Supriya didn’t rush it. She didn’t push it off. She stayed with the traveler step-by-step, working through the issue in real time until everything was resolved.
“There is some obvious glitch with the [airline] app but Supriya very patiently took me through registering via my computer browser and then transferring the information onto the app. It took quite a while and she was completely patient and very polite as well as I did it with her on the phone in real time.”
For many travel professionals, this level of hand-holding by an airline consolidator is unheard of. But for Sky Bird agents — especially someone like Supriya — it’s simply what support should look like: patient, human, and reliable.
Running a business and managing client expectations, he understands how crucial it is to have support he can depend on at any moment. For him, having a partner like Sky Bird ensures that even unexpected problems can be solved quickly, giving him confidence that his clients are always taken care of.
“This is not the first time that I have heard from one of our guests as to how much Supriya has helped them.”
Stories like this reflect something deeper than solving a tech problem. They show what it means to make travelers feel taken care of — and what it means for agents like Andy B. to have a partner they can trust with their most important clients.
Do You Want Service Like This?
Our agents go above and beyond for travel professionals every day, just like Supriya did for Andy B. When you partner with Sky Bird, the nation’s top airline consolidator, you can also:
- Access 24/7 support from in-house agents
- Secure flights, hotels, car rentals, transfers, tours, and insurance in WINGS
- Earn weekly ACH payments, plus 25% commission on travel insurance, 15% on pre-paid hotels, and up to 12% on tours
- Book large groups (10+ passengers) with ease
- Access pre-planned travel packages from Sky Vacations, our luxury tours division