Join Sky Bird Travel & Tours for a new edition of Customer Success Stories, where we share real testimonials of travel agents who we go above and beyond for.
Amira B. has been doing business with travelers in their community for years. They worked with another airline consolidator for a long time but were frustrated with their customer service, several payment delays, and non-returned weekend phone calls.
Anita from Sky Bird happened to visit their local office during a routine trip. Instead of repeating an age-old sales pitch, she sat down and listened to the travel agents’ issues. She left her business card and followed up regularly with consistent support. While the travel agency did not immediately respond, Anita’s attention and care paid off.
“We have been in the travel business for a long time and have worked with many agents over the years. Anita stands out for her dedication, professionalism, and genuine care not only for your agency but also for ours. She follows up daily, ensures every detail is handled properly, and always goes above and beyond to help, especially with waivers or urgent issues.”
Even when the other consolidator eventually reached out with what turned out to be an old deal that should have been brought to them sooner, Anita calmly explained why the offer wasn’t necessarily the best option—especially for a business issuing around 100 tickets. Her transparency helped Amira B. understand the true value of the services Sky Bird provided, beyond just discounts.
When they made the switch to Sky Bird, they experienced more reliable payments, smoother communication, and the peace of mind that comes from having a team that genuinely values relationships.
Anita’s service didn’t stop at regular business hours. She provided guidance for their challenges, whether it was after hours or over weekends. What started as a single visit from Anita became a trusted partnership, showing that Sky Bird is a reliable partner in any situation, not just when issuing tickets.
“...[W]e used to work with different agencies in the past, but we are happy to have moved our business to you after seeing the level of care and service Anita provides. It’s rare to find someone who truly values relationships and consistency like she does.”
Do You Want Service Like This?
Our agents go above and beyond for travel professionals every day, just like Anita did for Amira B. When you partner with Sky Bird, the nation’s top airline consolidator, you can also:
- Access 24/7 support from in-house agents
- Secure flights, hotels, car rentals, transfers, tours, and insurance in WINGS
- Earn weekly ACH payments, plus 25% commission on travel insurance, 15% on pre-paid hotels, and up to 12% on tours
- Book large groups (10+ passengers) with ease
- Access pre-planned travel packages from Sky Vacations, our luxury tours division